AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Optimizing Trades Business with CRM and Team Dynamics
This chapter explores the implementation of a Customer Relationship Management system to enhance sales processes and streamline operations in a trades business. It touches on the journey of transitioning from manual methods to digital solutions, the importance of cash flow management, and the cultural shifts needed to support employee growth. Additionally, the speaker reflects on balancing commercial and residential projects, as well as strategies for future expansion.