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What Can We Do About It?
Social proof can be a very effective tool for good. It can also be used against us. How do we defend against social proof? We have to check out the character of those reviews. There was a great study that looked at which star rading on product review was most likely to produce a conversion from a prospect to a customer. People were on to the tricksters who were loading their valu tions with all of these positive things. If it was below four point two, people saywell, maybe this isn't such a great product. if it was above four point seven, they got suspicious.