The Power of Invisible Trust

Laurie Robinson is a great leader because she understands that earning the trust of an organization doesn't come from setting out to impress everyone, it comes from serving those who serve her. A company must actively work to keep their golden circle in balance, clarity, discipline and consistency. Without managed trust, people will show up to do their jobs and they will worry primarily about themselves. Help Kelleher, the visionary behind Southwest Airlines, understood this better than most.