What's the Difference Between Conflex Resolution and Mediation?

Pamy, one of our participants wanted you to speak a little bit about what the difference is between conflex resolution and mediation. How do you know when you need to go to mediation? Pamy: The determination is whether or not you feel as though you are the right person to deliver the message. And so that can be frustrating. But a solution is to find a third party that could deliver the message for you.