The GPT effect: A new era of customer service
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Is the Space Moving Really Fast?
The space is moving really quickly in part because there's a whole bunch of technical technological happening at the same time. One of the biggest areas that we're watching closely and we expect to see a lot of advances in over the next six to 12 months is around personalization. Right now there's a little bit of a context limit for each interaction with an AI and a large language model, but there's a lot of exciting research going on that's kind of pushing the boundaries of those context windows.
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