In this episode, Mary O'Carroll sits down with Andy Cooke, General Counsel at TravelPerk, a hyper-growth global tech unicorn providing business travel solutions. Andy, who previously built award-winning teams at Fnatic and Flash Entertainment, shares his innovative approach to legal operations and AI implementation. The conversation explores how legal departments can evolve beyond traditional service models to become true value creators in the age of AI.
Topics:
- Early adoption of AI in legal operations and the evolution from "dumb chatbots" to sophisticated AI solutions
- The changing dynamics of client expectations and the "convenience economy"
- Data-driven insights and their role in transforming legal operations
- Building innovative legal teams and fostering a culture of experimentation
- Training the next generation of lawyers in an AI-enhanced world
- Balancing risk and automation in legal operations
- The importance of customer-centric innovation and listening to "dumb questions"
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