4min chapter

HBR IdeaCast cover image

Strategies for Dealing with Difficult Coworkers

HBR IdeaCast

CHAPTER

The Know It All - Is That Really the Right Strategy?

The know it all is the overconfident person, right? One of my favorite statistics about this is how many people actually think they're better than average drivers. Often times you have to flatter them. The last thing you want to do is tell them they're great. Don't go in and hope that that's what really causes the team to go away. It can be a tiny soul crushing defeat for some managers.

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