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Innovating Around an Existing Core Product or Service

HBR On Strategy

CHAPTER

Innovating Around Core Products for Customer Success

This chapter explores various businesses' strategies to innovate around their core products, such as Victoria's Secret shifting focus to romantic love and complementary products, companies using drones for better customer service, and Gatorade diversifying its products to meet athletes' needs. It also highlights the importance of understanding customer needs, the challenges of acquiring existing businesses, and the balance between disruptive innovation and supporting current products.

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