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#506 - Elizabeth Stokoe - The Science Of Analysing Conversations
Modern Wisdom
Conversational Analysis - What Does It Feel Like When You're Really Pushing for Service?
Interaction drives everything we ask, invite and offer. We do a lot of things in everyday social life and our workplace lives through social interaction. As a conversation analyst, i can transcribe and try to unpack what it feels like when you're really pushing for service. I've studied people calling their py receptions ar. And the much nicer experience, which is also real, also scribbled down as a field note, was going into cafe. It's actually about, maybe you need this thing, and here it is. You don't even have to ask for it.
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