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Episode #33: Interview with Penny Sanderson

Naturalistic Decision Making

CHAPTER

The Importance of Informing the Organisation of Workplace Interruptions

Penny has been working in the area of workplace interruptions since 2005. She and her colleagues have developed an approach to distributed prospective memory. The idea is that when people are interrupted, they don't make errors. So how do healthcare workers avoid making errors? What are the secrets of their success? We need to look at the success side of the story, Penny says.

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