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#506 - Elizabeth Stokoe - The Science Of Analysing Conversations
Modern Wisdom
What Are Ums and Ars and Younos Used For?
Oral communication assessments are like tests for teachers. They're meant to ask a question, the same kindo uestions to all the pupils. But sometimes they do exactly what you say. Oms and ors are quite often thought of as errors that you want to get rid of. So i compared real pet owners telephoni the vet with mystery shoppers,. who don't really have a pet, but are phoning vet practices to report back on how good the services so.
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