Telling 'That's Right' vs 'You're Right'

This chapter discusses the difference between telling someone 'that's right' versus 'you're right' in a negotiation and the impact it has on the listener. They explore the chemical reactions triggered by 'that's right', leading to a sense of bonding, while 'you're right' often ends the conversation. They also touch on a past investigation and the significance of ruling out terrorism as the cause.