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How to Fix Performance Management in 2026

HR Leaders

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Empathy in Employee Support

This chapter explores the significance of 'smart exceptions' in performance management, particularly in the context of employee well-being during difficult times. Through personal anecdotes and discussions about work-life balance, the speakers emphasize the vital role of empathy and flexibility in fostering a supportive work culture. They advocate for empowering managers to prioritize compassion over strict policy adherence, ultimately enhancing both workplace morale and personal connections.

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