How to develop a strategy that wins in competitive markets
Growth Manifesto Podcast
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Strategic Systems in Hospitality
This chapter explores the relationship between management systems and strategic implementation, using the Four Seasons Hotel Chain as a key example. The speakers discuss how Four Seasons tailors its service model to enhance guest experience, supported by rigorous hiring practices and career planning to reduce turnover. They argue that unique management systems can create long-term competitive advantages that are difficult for competitors to replicate.
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