810: How to Get Stuff Done inside Bureaucracies with Marina Nitze
How to Be Awesome at Your Job
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What's Your Favorite Quote?
Marina: I love rereading Daniel Bert stumbling on happiness and the research that you're just as happy as you were before, no matter what bad things happen to you. The VA won the Sammy for the whole federal government for customer service two weeks ago. And a favorite tool would be my enormous dry erase board sticker because it's where I draw all of my maps. "I always wondered why somebody didn't do something about that," Marina Tomlin said when asked if she had ever seen Lily Tomlin in action. 'And then I realized I'm somebody.'
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