Exploring the Complex Services of Derby City Council

Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.

• How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote working
• Integration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiency
• The significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid response
• The power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performance

Thanks to Luware, this episode's sponsor, for their continued support.