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Start With Why By Simon Sinek | Episode 1 |

The Audiobooks Podcast

CHAPTER

Manipulations Work, but They Cost Money, Lots of Money

In any circumstance in which a person or organization wants more than a single transaction, manipulations do not help. The american car industry learned the hard way the high cost of relying on manipulations to build a business when loyalty was what they really needed to nurture. When the oil crisis of two thousand and eight hit the auto industries, promotions and incentives became tenable. In good time, the free flow of business makes it hard to recognize their value. It's in tough times that loyal customers matter most.

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