The Best Book on Customer Service You'd Ever Read

We're going to follow this up with other other pocasts in detail, step by step directions on customer service. If you want to kill it this week, start by changn your thinking to day about what it means to service a customer. Servicing a customer is no longer taking their money and providing them with a product. It's educating, trusting, building loyalty, providing a solution, becoming friends, going the extra mile. And put all that shit together and start thinking of your stomers, not as customers, but as people who are going to go out and advertise for your business. The companies that are going to be great from this day forward will be built around the idea