We're going to follow this up with other other pocasts in detail, step by step directions on customer service. If you want to kill it this week, start by changn your thinking to day about what it means to service a customer. Servicing a customer is no longer taking their money and providing them with a product. It's educating, trusting, building loyalty, providing a solution, becoming friends, going the extra mile. And put all that shit together and start thinking of your stomers, not as customers, but as people who are going to go out and advertise for your business. The companies that are going to be great from this day forward will be built around the idea
Customer service is not about making a sale today. It is about forging a relationship and building loyalty over a lifetime. From the supreme importance of solving problems and finding solutions to the proven formula of education, trust, and loyalty, Andy Frisella shares his thoughts on the essentials of customer service.