How Do You Know Who's an Expert?

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How do we identify the difference between people who know what they're talking about and not? I think most people do a mediocre job of determining who they can rely on. A friend of mine was excited about a scenario based technique for training, using decision making exercises. The first person didn't really get it. He wasn't going to be safe operating a panel of a petrochemical plant that could blow up.

My guest today is celebrated research psychologist Gary Klein who has spent nearly 50 years studying how and why people make the decisions they do.

We discuss naturalistic decision making, the crucial difference between experience and expertise, why some people stagnate and others progress, Cognitive Flexibility Theory, the role of storytelling, surprising ways to gain insights, fixation errors, cognitive biases, mental models, accelerated learning, and so much more.

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