Andy o that this is a time, more than ever, to find ways to help people know that you really do care. Know the names of your people's kids, or their dog, or as they tell you stuff, keep notes about that. Pay attention, if you can, to their anniversaries,. business anniversaries, birthdays. Think about that stuff. It matters to people. Indeed, it does. And remember, your family is a team as well, so you can use all these same concepts that we use with our work teams. The more we do that, the better it feels like a team. Yes?
Susan Gerke: GO Team
Susan Gerke has been the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.
Key Points
Out of sight sometimes means out of mind. Perception of communication will be less than you think.
Interactions over the phone/video feel more formal than they do in person, at least at the start.
You don’t find out about things virtually as quickly as you do face to face.
Figure out how to make space for different kinds of styles and personalities. A virtual environment tends to amplify these differences.
Remember to have expectation setting conversations with family members.
Some people will call you every day and some people won’t ever reach out proactively. That’s normal — find a pattern that works for each relationship.
Resources Mentioned
GO Team
Survey results: community input on leading/working virtually
Related Episodes
The Four Unique Types of Teams, with Susan Gerke (episode 138)
How to Create Team Guidelines, with Susan Gerke (episode 192)
How to Balance Care and Accountability When Leading Virtually, with Jonathan Raymond (episode 464)
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