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#116 — The Art of Negotiation — Chris Voss

Magic Minds

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What's Happening in Those Two Hours?

Most of the time, you would expect them to not be communicating with anybody. The swat guys are not trained in verbal d escalation. In ideally, they don't say a word. Leverage is in the eye of the beholder. Too much use of leverage keels deals in business and in hosses negotiation. Hostage negotiatoris the ultimate cold calling salesman selling a jail sentence.

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