4min chapter

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#116 — The Art of Negotiation — Chris Voss

Magic Minds

CHAPTER

What's Happening in Those Two Hours?

Most of the time, you would expect them to not be communicating with anybody. The swat guys are not trained in verbal d escalation. In ideally, they don't say a word. Leverage is in the eye of the beholder. Too much use of leverage keels deals in business and in hosses negotiation. Hostage negotiatoris the ultimate cold calling salesman selling a jail sentence.

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