E1010: TWiST Live! Thumbtack CEO & Co-founder Marco Zappacosta shares insights on pivoting to optimize for consumer experience, starting a company during the great recession vs. 2019, fundraising tips & the future of Thumbtack
This Week in Startups
Thumbtack's Early Growth Challenges
This chapter discusses the inception of Thumbtack and its initial investment round in 2010, revealing how the request for quote engine aimed to simplify the process of connecting customers with service providers. As demand surged, service professionals found themselves overwhelmed, prompting a need for better organization and automation in the matching process. The conversation also touches on the evolution of pricing, service categories, and the shift towards a mobile-first approach to enhance user experience and communication.
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