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How Plants Were the First Marketers with Leo York

The Recognized Authority

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The Emotional Component of a Consultant

The appeal to authority and the appeal to logic is fairly straightforward. But whats emotion part there? I think one of the big ones when it comes to a consultant is, with very few exceptions, what you're wanting, from a customers standpoint is somebody to have a long term relationship with. A perfect example of how ethos works with a lot of a a customer and a consultant related relationships is really simple things like getting a notice on your birthday or an important day,. That can matter a lot.

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