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Leadership with Sam's Club's EVP & CXO Diana Marshall

The CPG Guys

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Innovations in Retail Leadership

This chapter explores the intersection of in-store and online business operations under leadership roles, emphasizing the value of mentorship and collaboration. It highlights the impact of artificial intelligence on operational efficiency at Sam's Club, including innovations like the MAP program and 'Scan and Go' feature that enhance customer experiences. The discussion also contrasts Sam's Club with Walmart regarding customer data strategies, revealing unique challenges and opportunities for retail innovation.

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