How to Lower The Temperature in a Negotiation With Andy Dale
Negotiate Anything
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Building Rapport in Negotiations
In this chapter, the speaker discusses the importance of building rapport in negotiations to diffuse potential emotional outbursts. They share their own experience of becoming better at identifying early signals of emotional distress and addressing them before they escalate into major problems. They also acknowledge that while such incidents happen less frequently now, it is still crucial to be prepared for aggressive or passive-aggressive behavior from the other side.
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Transcript
