6min chapter

The Tim Ferriss Show cover image

#665: Danny Meyer, Founder of Shake Shack — How to Win, The Art of The Graceful “No,” Overcoming Setbacks, The 6 Traits of Exceptional People, The 4 Quadrants of Performance, Lessons from Hospitality Excellence, and More

The Tim Ferriss Show

CHAPTER

The Importance of Tipping

I admire you for being in my mind an experimentalist running experiments. I remember this was some time ago, but when you experimented with no tipping. And I would love to speak to that and just discuss lessons learned through that. In Japan, where tipping is not a thing as an example,. It's just not really part of the culture. But could you describe what you did and what you learned? Yeah, we had faced a major, major shortage in really good cooks. The guy who made the risotto stirring the risotto like crazy didn't work any less hard than the guy that brought it to the table.

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