You may need to focus on an industry specific CRM, which often will come preloaded with customer workflows that again are really specific to your industry. Some tools won't offer support or a dedicated contact unless you're at a higher tier and having a human to ask questions too early on is really going to help you save a lot of time and energy down the line. And there's also a ton of other use cases. You may want to find a CRM to track your investor pipeline or even your recruiting efforts.

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