The Audiobooks Podcast cover image

Start With Why By Simon Sinek | Episode 1 |

The Audiobooks Podcast

CHAPTER

The Importance of Promotions in Retail

The manipulative nature of promotions is so well established in retail that the industry even named one of the principales. Breakage measures the percentage of customers who fail to take advantage of the promotion and end up paying full for a product instead. This typically happens when buyers don't bother performing the necessary steps to claim their rebates. The rebate process remains cumbersome, and that means free money for the seller. Call it a tax on the disorganized, but retails rely on it.

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