When we were building our customer service team, a, i wanted starbuk's employees. Look for somebody who already brings the that skillset, empathy, compassion. They learned it in their previous job to the table. What does star bux pay? Fifteen bucks an hour. What is a start up pay for a customer's war person? In one you have to inch yer face with a and just be on your feet all day long because they're precious little vente soil blate with two pumps is imperfect....
Morgan Spenla shares why her company Crafter delivers a wonderful experience to makers (01:06), how they monetize (15:04), why she hires customer support from Starbucks (48:07), and more!