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#1: Airbnb's Director of Experience, Katie Dill, tells us why Airbnb uses "stories" to design

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Design Is a Method for Solving Business Problems

Good design includes a humanistic approach, trying to consider who the end user is. A great design works with a collaborative team or disciplinary team because we don't know every answer. The other part of the tool set is iteration. And so it might mean that they make a low fidelity version of their idea, their solution, and test it out.

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