Health Care Industry

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The industry is very clunky, and it's red tapy. And so the change might feel a little bit slower than it does in other industries. But as we move towards these models that change the incentives for physicians, we still need a framework to think about how do we get that good customer service? The spitality industry has figured this out already. Am they know how to treat people like people. They know how to provide human to human service - which is what health care still is.

This talk was recorded LIVE at the All-In Summit in Miami and included slides. To watch on YouTube, check out our All-In Summit playlist: https://bit.ly/aisytplaylist

0:00 The Lanby's Tandice Urban breaks down why healthcare has a customer service problem, and how to fix it

12:28 Bestie Q&A: changing American's perspective on healthcare, opportunity for DTC health brands, why is medical spend at all-time highs while avg lifespan has flatlined/slightly decreased?

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