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2min chapter
Frances Frei's three pillars of leadership
The TED Interview
The Power of Empathy
The author slapped a man who was misdiagnosing himself with an empathy wobble. He came up to him afterwards and told him what he was going to do in the future. "I think we can change the rest of your life," she said, 'if the only thing you think of for now on is empathy"
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