Exploring the Limitations of Big Data in Understanding Customer Behavior

Today we will venture into the twilight of the unconscious and see how that helps create strategies and campaigns that click with customers on a very different level. A special guest Lindsay Zaltman who knows all about this is joining us today. Lindsay is CEO and Partner at Olsan Zaltman a consumer insights and strategy agency. Lindsay is co-author of a book I highly recommend “Marketing Metaphoria: What Deep Metaphors reveal about the minds of consumers”. He’s been published in the Harvard Business Review and speaks at conferences all over the world and regularly at Fortune 500 companies. This is part 1 of our discussion with Lindsay.   Referenced on the show:

Marketing Metaphoria, Gerald Zaltman & Lindsay Zaltman

Metaphors We Live By, George Lakoff