86, How to Prepare Them to Listen to You

Injured people don't get to tell what happened to them until the last line of the form. If you want your super supreme ideas to flow into her tank unpiluted, drain her tank completely first. Good bosses understand this human need to talk. Whenever you are discussing emotionally charged matters, let the speaker finish completely before you jump in. Count to ten if you must. It will seem like an eternity, but letting the flustered fellow finish is the only way he'll hear you when it's your turn. Empty their tanks. When you have important information to impart, any kid working in a garage knows you can't pump more gas into a full tank,. too much topping it