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The Power of Mirroring
The first time I ever did it, you know, I practiced it. So it's a great default tool to go to when you're at a loss for words. This guy was a very control freak negotiator. He embodied all of the characteristics of a really dangerous business negotiate. And he pretended like he was powerless. He acted like we were the problem that he was cooperative. It kept him completely in control while looking powerless. His words were ridiculously well selected.