Reflections on 2022
GuildSomm Podcast
00:00
The Importance of Empathy in the Restaurant Industry
"A lot of restaurants will exist because of the beverage program. They are capturing the largest margin and contributing the most to the bottom line with generally the least amount of overhead," he says. "Empathy is a big part of hospitality. It's especially important now because everyone is stressed, right? We're still feeling the residual effects of COVID."
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