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3min chapter
Mitch Herrema - High Ticket Productized Services
Ditching Hourly
How Do You Measure Customer Satisfaction?
"There's no agenda outside of like hey we just want to bring expose opportunity to you and hopefully everyone gets on board" "I have a list of six questions that I use after a project that encourages the clientYou know the client will see something something flattering and I'll say oh would it be okay if I sent over a couple of questions?" 'It's fun to think along those lines as opposed to focusing on some like tactile deliverable' "'How do you feel off of how we interacted right?' is one thing in our our process. We're trying to still nail down our best way to measure that impact'"
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