How Cognitive Emotional Behaviour Impairs Our Capacity to Work Effectively

A woman arranged to see her friend for lunch, but the friend um didn't come. She becomes quite upset and hurt and angry about this. But then when she speaks to her friend, her friend says, look, i'm so sorry. I've had so much going on at work, and i was just so over and i completely forgot. And after a few days and a week, when she's given the other person a chance to cool down, she tries again - and gets the same kind of response. So cognitive emotional behaviour, or flexibility, is a huge deal for our capacity to really well live, live happy and fulfilled em.