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How I Helped Rippling Hire Their First 5 CSM's after $45m Series A, and lessons from Gorgias, other SaaS Brands on building CSM teams

SaaS Interviews with CEOs, Startups, Founders

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Introduction

Nathan Lattka: Hiring is essential for growth, but most people aren't very good at it. Many employers estimate that a new hire can cost three to four times their salary. So you need to get very specific about who you need and build a candidate persona. That will help you reduce your time to hire, accelerate your sourcing, and produce higher quality candidates.

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