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18min chapter
Bridging the Gap Between Policy and Delivery with Jennifer Pahlka
Defense Mavericks
Bridging the Gap Through Direct Communication
Highlighting the transformative power of engaging with front-line workers and end-users in government services, this chapter underscores the value of understanding real-world challenges for innovative solutions. Drawing on experiences from the Veterans Administration, it emphasizes breaking bureaucratic barriers and fostering meaningful change through direct interaction.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode