3min chapter

Intercom on Product: Building Software in an AI-first World cover image

Making the jump from B2C to B2B product management

Intercom on Product: Building Software in an AI-first World

CHAPTER

Navigating Complexity in B2B Product Management Through SLAs

Exploring the impact of SLAs on product aspects such as inbox, workflows, and agent performance, emphasizing the necessity of prioritizing the primary use case in B2B product management.

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