Leading in a Complex World with Jennifer Garvey Berger
Connecting the Dots
00:00
Complexity in Industries: Airline vs Healthcare
The chapter explores the difference in complexity versus complication in industries like airlines and healthcare, highlighting the success of automation in aviation safety and quality. It discusses the challenges posed by human interactions, systems, and biases in healthcare, emphasizing the need for human factors engineering and interdisciplinary communication to navigate complexity effectively. The conversation also touches on mind traps, the dangers of siloed education, and the importance of avoiding simplistic narratives and ego barriers in managing complex environments.
Transcript
Play full episode
