The Power of Writing Notes and Honoring People

The former CEO of Home Depot shows Cal how he used questions and conversations to lift the fortunes of the company between 2007 and 2014. But this was only after he observed how questions could be used as traps, tests or even look like a “live wire in a wet basement” in political, legal and corporate settings during the decades before.

This is an authentic conversation that, at times, surprised both Frank and Cal, and took place in front of attendees at the two12 conference in Vail, Colorado.