Barnes & Noble: Adapting to Change

This chapter explores the transformation of Barnes & Noble from a leading retail powerhouse to a struggling giant in the face of online competition. It details the lessons learned from their initial failures, including the Nook e-reader, and emphasizes a shift towards community engagement and empowerment post-acquisition by a private equity firm. Through a focus on local connections and innovative strategies, the chapter highlights the ongoing evolution of a storied bookstore chain in a changing retail landscape.