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209. Jack Zinda, Zinda Law Group — Purpose and Profit: Roadmap for Strategic Growth

Personal Injury Mastermind

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Building Trust and Client Satisfaction

The hosts discuss the significance of using the term 'clients' instead of 'customers' to establish an emotional connection and individuality. They delve into measuring client satisfaction through surveys and emphasize the importance of trust and attorney-client relationships. Various types of surveys, including weighted question surveys and real-time feedback, are highlighted.

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