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11min chapter
209. Jack Zinda, Zinda Law Group — Purpose and Profit: Roadmap for Strategic Growth
Personal Injury Mastermind
Building Trust and Client Satisfaction
The hosts discuss the significance of using the term 'clients' instead of 'customers' to establish an emotional connection and individuality. They delve into measuring client satisfaction through surveys and emphasize the importance of trust and attorney-client relationships. Various types of surveys, including weighted question surveys and real-time feedback, are highlighted.
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