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HOW TO WIN FRIENDS & INFLUENCE PEOPLE - Commented Book

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A Tax Inspector's Decision to Leave the Tax Return

The longer we argued, the more stubborn he became. So I decided to avoid argument, change the subject and give him appreciation. He straightened up in his chair, leaned back and talked for a long time about his work. His tone gradually became friendly, and presently he was telling me about his children. As he left, he advised me that he would consider my problem further and give me his decision in a few days. But when he called at my office three days later, he had decided to leave the tax return exactly as it was filed. And this tax inspector was demonstrating one of the most common of human frailties. He wanted a feeling of importance by loudly asserting his authority

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