#215 Annie Duke- Frameworks for Making Better Decisions
What Got You There with Sean DeLaney
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How to Be a Better Customer Service Agent
"I think sometimes to a fault, I'm thinking so much all the time about what I can control and what I can't," he says. "That card was going to hit 2% of the time and I just happen to be here for it kind of thing." He's always sort of living a little bit farther into the future than people naturally do. 'No matter how frustrated with the person I am, I'm going to be really friendly to them'
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