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58. Forgiveness: How the Right Communication Repairs Relationships
Think Fast Talk Smart: Communication Techniques
Apologies and Forgiveness
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Apology is one of the few things that research shos actually facilitates forgiveness. A sincere apology says, i did wrong and my wrong led to your set. And if i can, i will make amends. We add to that in terms of the forgiveness piece. It not only would it be nice to make amends, but it will be good if i can undergo atever processes so i'm less likely to do it again.
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