How to Make Smart Decisions in a Confusion

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I've been reflecting on your book Eyes Wide Open about how to make smart decisions in a confusing world. Have the events of this year made you hark back to any specific things in that book? I think that's the thinking errors that I wrote about. It's almost like the immediacy of the current situation crowds out in our brains anything that came before, including what we know historically. In times as complex and confusing as these are, actively carving out time to think is something that can be really constructive for business leaders. Perhaps do what I do, which is once a week I take a digital Sabbath - I don't check my emails or social media. This makes me much more creative

This is the loneliest century, says economist Noreena Hertz. Even before the pandemic forced us to stay home, loneliness was snaking its way through our lives, affecting everything from how we vote to how we work. Professor at University College London and author of the book, The Lonely Century, Noreena has some sage advice for businesses: about how less loneliness fuels more productivity, the bottom-line advantages of in-person connection over virtual interactions, and why values like kindness, community, and care are key to attracting and retaining talent. Technology is a double-edged sword, Noreena says, but we can use it to turn our isolation around, if we embrace the opportunity.

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