Balancing Automation and Personalized Guest Experiences

Who is booking your Airbnb? Do you really know? Well if you don't then you might be communicating in a way that will earn you less than stellar reviews. Airbnb started as a very personal way to rent a property; a "Host" put their property online and used to meet with a guest, hand over the keys, give them a tour, and wish them a great stay. Most of that has changed! As we know, there are an incredible amount of automation tools available these days and with that we lose that "human touch" that we used to have. But it doesn't mean that we can't add it back in relatively easily. This week we'll uncover if you've lost your human touch and what you can do if you have:

• What type of guests do you have staying with you?
• What happens with too much automation
• How to easily add in human touches
• Can you keep the human touch while scaling?